At TBN Connect, we aim to deliver value through digital empowerment. We take pride in delivering digital tools and services efficiently. However, due to the nature of our products (many of which are digital and instantly accessible), our Refund and Cancellation policy is as follows:
1. General Policy
Once a digital product or service has been activated, customized, or delivered (e.g., Mini Website, WhatsApp CRM, Poster Pack, AI Tools access, etc.), no refunds shall be issued.
2. Eligibility for Refund
Refunds may be considered only under the following conditions:
Duplicate Payment made by mistake (with valid proof)
Service not delivered due to technical error or TBN Connect’s failure, and user has not availed any part of it
Project cancelled before initiation, and no design/technical work has been started
All eligible refunds will be processed and Credited within 7–10 working days to the original mode of payment.
3. Non-Refundable Services
Digital vCards / Mini Websites once created or delivered
WhatsApp CRM access after account setup
META or Google Ad Spend (handled by third-party platforms)
Affiliate payouts or commissions already paid
Custom creatives or AI Tool licenses provided under the package
Digital Posters, Templates, or Creative Bundles once shared
4. Cancellation Policy
Subscriptions or digital plans can be cancelled before activation or onboarding.
To cancel, you must notify us in writing via email or WhatsApp within 24 hours of payment (and before service delivery begins).
No cancellations will be entertained once the service setup has started or assets have been shared.
5. How to Request a Refund/Cancellation
To request a refund or cancellation:
📧 Email us: support@tbnconnect.tech
📱 WhatsApp: +91-9703180986
Include your:
Full Name
Payment Proof
Service/Plan Subscribed
Reason for Refund/Cancellation
6. Dispute Resolution
In case of disputes or disagreements, users are encouraged to contact our support team first. We aim to resolve all issues with clarity and fairness. Legal disputes, if any, shall be handled under the jurisdiction of Hyderabad, Telangana, India.
7. Policy Updates
This Refund and Cancellation Policy is subject to change without prior notice. The updated version will always be available on our official website.